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Know What to Expect When Placing an Order

Ever wonder what will happen once you place your order? Here’s all you need to know:

When you place your order on Sperti.com you will receive a confirmation email letting you know that your order is in the ‘Processing’ stage. This email will also be useful for you to verify all of the shipping information that was entered at checkout – if you notice any discrepancies in the order information, or if you need to make any changes, please call our office immediately.

Your order will then be added to our list of products to ship out from our warehouse facility. Orders are shipped no later than 10AM Pacific Time each day. After those orders are submitted, any new orders will ship out on the next business day. Once your order has shipped, you will receive an email with the tracking number for your package and your order will be marked as ‘Completed’.

If you have any questions about placing an order or about an order that has already been placed, please call our office at: 800-544-3757

*If you do not see a confirmation or tracking number email in your inbox, make sure to check your spam folder*

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Supplements vs. Natural UV Exposure

Millions of people around the world are deficient in vitamin D. The most effective way to boost your vitamin D is by getting natural exposure to UV. The sun is the perfect source of UV and just a few minutes outside every day can help raise your levels rather quickly. However, not everyone can get outside everyday due to weather and our busy schedules. There are a couple different ways to boost your vitamin D levels without using the sun.

The Sperti Vitamin D Light Box gives you safe and effective amounts of UV exposure directly from the comfort of your own home. With just 5 minutes in front of the light, every other day, you can raise your vitamin D levels in just a couple months. This product is FDA recognized and is proven to help your vitamin D levels raise!

For some people, supplements work okay for raising vitamin D levels. However, there are many people that become physically ill from taking oral supplements. You also don’t know exactly how much of the pill your body is actually absorbing because every person metabolizes things differently. With supplements, it is either hit or miss and it can take a very long time to get the desired benefits.

Is it better to boost your vitamin D levels naturally through the skin by getting safe amounts of UV exposure or by ingesting oral supplements that your body may or may not absorb? The choice is yours.

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Warranty and Repair Process

Our sunlamps now come with a 7 Year Warranty! This means that during the first 7 years of your new sunlamp’s life, if anything were to need repairing, we will get it fixed with no additional repair fees! If you ever think your lamp is in need of a repair, simply give our office a call and we will be able to talk you through some trouble shooting in order to make sure that a repair is necessary. If it is, we will send you a copy of our repair form and you just send the unit to our repair center so that one of our technicians can take a look at it in order to get it back to working properly – you just pay for shipping!

One thing that is not covered under the full 7 warranty is the bulbs. The bulbs come with a 6 Month Warranty and have a lifespan of 1,000 usage hours.

All product warranties are valid for the original purchaser. If you were to purchase a sunlamp from someone other than Sperti or one of our distributors, that product would not come with a manufacturer’s warranty.

In the case that a repair is needed on a product that is no longer warrantied, there is a $40 per hour repair processing fee.

 

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UV Warning

When being exposed to any UV light, there is always the chance of side effects – this is why it is extremely important to follow the directions very carefully.

It is best to start out slowly when first using a sun lamp so that you can keep your eye out for any changes in your skin. It is recommended to check your body for unusual coloring or markings that may appear after UV exposure.

You always want to keep an eye out for redness, dryness, rashes or red/brown spots that may appear from over exposure to ultra violet rays. If you notice any skin irritation, it is recommended to stop using the light for a few days in order to give your skin a chance to heal. If you ever notice any unusual markings on your body that do not get smaller after a few days, it is always a good idea to see a doctor – it’s better to be safe than sorry.

With all that being said, our sun lamps are very safe for at home use. Due to the balance of UV output, it is extremely unlikely to get any serious reactions from our sun lamps. Simply, make sure to follow the directions in order to build a routine and always wear your protective eyewear – then you are good to go!

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First Things First

When you first get your sunlamp, we know how exciting it can be – all you want to do is open it up and start using it. However, there is a very important first step that can not be passed over: Read the instructions! Many people believe that these units are self explanatory because they only have 1 button, but since these are UV lights, it is a lot more complex than you may think.

Each unit comes with it’s own specific instructions for how to get things started. Depending on the model you’ve chosen, there will be different times and distances that must be followed. In the beginning of the instruction booklet, you will learn about the different types of skin and how those differences can effect your usage of the lamp. Not everyone uses these sunlamps the same, so it is important to follow the instructions and ease your way into it.

The absolute most important thing to remember before using your lamp is: PUT ON YOUR PROTECTIVE EYEWEAR!

These lights emit UV rays that could be harmful to the eyes if you are not wearing protection. The goggles that are provided with the unit will give you the UV protection needed to make sure it is safe to use.

Once you have read the instructions all the way through and are wearing your protective eyewear, then you are ready to use your new sunlamp! If you ever have any questions about usage of your lamp, feel free to give us a call at: 800-544-3757

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Psoriasis Sunlamp

The Sperti Psoriasis Sunlamp uses special UVB bulbs to help treat psoriasis on the skin. Because this is an FDA approved light, it is required that we obtain a copy of a prescription from a doctor before we can ship any unit. If you are looking to purchase the Psoriasis Sunlamp, please make sure you have or will be able to get a prescription for this light. Once you have your prescription, you can either fax it to: 775-622-8060 or scan and email it to: orders@sperti.com   Once we receive it, we can get your lamp shipped right away.

Because psoriasis effects every person differently (severity, location, etc.) your doctor will need to give you specific instructions for how they want you to use the lamp. When you purchase the Psoriasis Sunlamp, it will come with an instruction sheet that gives general instructions on usage, safety, output, etc. but your doctor will let you know exactly how long to use the light, how often, how close to be to it, and where to direct the light.

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International Usage

Our sunlamps are made to be used all over the world. We use ballasts that can be used with voltages ranging from 110-220v.

For international customers, we can even send you an international power cord so that you can plug it into outlets outside of North America. We can supply cords for: US/Canada, United Kingdom, Europe and Australia. When you place your order, if you have an international shipping address, we will automatically include the correct power cord for your region. If you already have a sunlamp and just need the international power cord, you can get in contact with us to order one for only $10 plus shipping.

If you have any additional questions about international usage, please feel free to contact our local office: 859-331-0800

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Bulb Replacement – Fiji Sun Tanning Lamp

The bulbs in your Fiji Sun Tanning Lamp have a 1,000 hour lifespan. Once the bulbs are ready to be replaced, there are just a few simple steps towards getting your sun lamp back to working properly.

  1. Remove wire guard by compressing either side away from the metal housing.
  2. Remove the 2 screws from the upper and lower left side of the unit (opposite from the power switch and timer). Then remove the 1 screw on the left end of the unit. Once all 3 screws are out, you can fully remove the left panel of the unit.
  3. Rotate each light tube one quarter turn in either direction. When you feel the tube come lose, you can pull the top part of the tube towards you and then lift it out of the unit. Remove all light tubes in this manner.
  4. Align bottom pins of replacement tube with the opening in the right side light holders. Straighten the tube and insert it into left side light holder. Rotate each tube one quarter turn, making sure the label/etching is facing you. Repeat for all 4 tubes.
  5. Replace the left side panel with screws.
  6. Replace wire guard.
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Bulb Replacement – Vitamin D Light Box

The bulbs in our Sperti Vitamin D Light Box have a 1,000 hour lifespan. When you are ready to replace the bulbs, it just takes a few simple steps and then your light box will be ready to go.

  1. Remove wire guard by compressing either side away from the metal housing.
  2. Remove the top front screw from both sides of the unit as well as the screw on the top of the unit. Once all 3 screws are out, you can fully remove the top panel of the light box.
  3. Rotate each light tube one quarter turn in either direction. When you feel the tube come lose, you can pull the top part of the tube towards you and then lift it out of the unit. Remove all light tubes in this manner.
  4. Align bottom pins of replacement tube with the opening in the bottom light holders. Straighten the tube and insert it into top light holder. Rotate each tube one quarter turn, making sure the label/etching is facing you. Repeat for all 4 tubes.
  5. Replace top panel with screws.
  6. Replace wire guard.
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Technical Difficulties With Timer?

Is the timer on your sun lamp stopping before the time runs out? If yes, then the timer knob has gotten pushed in and simply needs to be popped back into place.

Sometimes during shipping or regular use, the timer knob can get pushed in and cause it to snag on the screw behind it. If this happens, it is an easy fix that takes about 1-2 minutes.

In order to get the timer back into place, you will need something to put behind the knob to push it forward – a butter knife or flathead screwdriver work well.

Start by putting the flat object behind the timer knob. Gently make your way around the knob, slowly wedging it forward as you go. Once the timer gets pushed forward, you should be able to see a gap between the back of the knob and the sun lamp.

If the knob gets completely detached from the unit, simply put it back into place.

Now that the timer is back in place, your sun lamp is ready to go!