|Ordering & Shipping Information
Safe and secure online ordering.
Order online or by phone.
Online orders are preferred, but you can order by telephone during business hours. Our toll free # within the USA is 800-544-3757. We are located in Kentucky (Eastern time zone). If you are calling from outside the USA, our contact phone number is 859-331-0800.
Online payment options.
We accept Visa, MasterCard, Discover, American Express, and PayPal.
Additional ordering options:
Mail your order with a Money Order or Cashiers Check - These orders are processed upon receipt.
Mail your order & Credit Card Number (include exp. date, billing & shipping address, 3-digit security code) and your order will be processed up receipt.
Mail your order & Personal Check and we have to wait an average of 10 days before shipping.
Fax: you may also fax your order information if you wish. Our fax # 859-331-0802
- Please remember to include the shipping fee with your order.
- Add sales tax? No, only if you reside in Kentucky, then apply KY sales tax.
SPERTI mailing address:
KBD Inc. - Sperti Sunlamps
2550 American Court
Crescent Springs, KY 41017
When you order factory direct here at Sperti.com it ensures the fastest order processing and shipping.
Currently online orders are shipping out within 1 or 2 business days on average.
UPS is our shipping method for all continental USA orders.
If you prefer USPS Priority Mail shipping you will need to call us and place your order by telephone. The Sperti factory is located in Kentucky just like the main UPS hub so shipments move out quickly. The factory proximity to the UPS hub results in fast UPS service.
How long does it take?
Online orders placed with Sperti.com ship from our Kentucky factory. Average transit time is 1-5 days within the USA except for Alaska & Hawaii.
Examples: Chicago = just 2 days, New York = 2 or 3 days, and west coast is 5 business days.
When you place your order you'll provide your e-mail address, and once your order ships out (usually within 1 or 2 business days) we will email you the tracking number for your shipment. A benefit of ordering factory direct is the full transaction is with KBD Inc. - Sperti Sunlamps, so if there are any problems at all with the safe delivery of your unit, we are here as the shipper to help you.
Current Shipping Rates:
*Currently we are running a free shipping special for USA orders (except Alaska & Hawaii).
The standard shipping rate for all sunlamp units is $24.50 for UPS delivery within the USA.
Orders to Canada ship with US Postal Priority International for $78.
International shipping with US Postal Priority International Mail is $120.
The shipping options will be displayed during the shopping cart checkout process.
These units are shipped in a brown cardboard shipping box, very well packaged with fitted foam inserts. In the rare event damage does happen during shipping we will work fast to immediately resolve this and complete your order. Discreet Packaging? There is no reference to the contents on the exterior of the box, just the info on the shipping label.
We package our units well for shipping. Above are pictures of our Fiji Sun and accessories.
Miscellaneous shipping notes:
Can I ship my order to another address?
Yes, you can ship to your work address or any other address. You can even ship your order as a gift directly to the recipient. Our shopping cart allows you to complete one section with your billing address (this must match what is on file with your credit card bank), and another section is for the shipping (ship to) information.
What if I am not home to receive the package?
Some packages require a signature. If your order is shipped with UPS (our standard shipping method) sometimes packages will require a signature upon delivery. UPS will do THREE delivery attempts, each time leaving a notice. If nobody is home to sign, it is sometimes up to the UPS driver's discretion to decide whether it is safe to leave the package or not. If he feels it is not safe, a notice will be left and you can either schedule another delivery attempt or pick up the package at a local UPS location. UPS offers several convenient delivery options and scheduling tools.
Safe Delivery Guarantee
We guarantee all of our products will arrive safely and undamaged. If a sunlamp arrives broken, we will immediately resolve the situation. It is important you notify us as soon as possible.
Orders to Canada
Canadian orders ship with US Postal Priority International Mail.
The current shipping rate to Canada is $78.
Canada Shipping Info
Many years of experience and feedback from our Canadian customers indicates that UPS taxes/tariffs/fees paid to UPS are much higher than when US Postal Priority International delivers the parcel. UPS apparently charges more + adds their own 'brokerage fee' which can vary unpredictably, therefore we currently only ship with US Postal to Canada. NOTE: any/all taxes & tariffs etc. charged in Canada are the customer's responsibility with both US Postal & UPS. - ANY shipments to CANADA that are refused by the customer (you refuse to pay the tax, duty, tariff, etc.) and are returned to the factory - We must charge for all (BOTH ways) of the out-of-pocket shipping expenses.
APO & FPO (Military, Embassy, etc.) Shipping
Yes, we do ship to APO/FPO addresses with US Postal Priority Mail. The great thing about the latest versions of our Sperti UV Sunlamps (all models) is they can run on both 110v power here in the USA & equally well on 220v power overseas. These units have detachable power cords on the backside. A simple change of the removable power cord is all that needs to be done.
International Shipping Information
We ship to all European Union countries, and most developed countries around the world. We ship many units to Australia and New Zealand during their winter season. If you're not sure about shipping availability to your country, then simply put an item into your shopping cart and 'proceed to checkout' (no obligation), then scroll down to the address box for "Country" and view the drop down list of countries we do ship to. If you don't see your country, you may send us an email inquiry for your location.
International orders ship with US Postal Service Priority International.
Current International shipping rate: $120.
This international shipping fee includes shipping and insurance from us to you.
NOTE: most shoppers already understand this, but we are required to remind all customers that any and all taxes, tariffs, VAT, etc. is your/customer responsibility.
We have a full page dedicated to INTERNATIONAL ORDERING information - click here.
IMPORTANT note for International Orders:
Our security screening procedure requires you to provide a VALID/CORRECT for both: 1) billing address for the credit card you are using. The 'billing address' is the address that the credit card issuer has on file for you. Then you can enter a separate ship to address if needed. 2) A valid phone number for you. Required for our shipping documents. 3) A valid email address that you check/read is also required. Our primary means of communication with you will by EMAIL.
International Orders Note: Sometimes in rare cases we may not be able to process and ship your order, in which case no final charge will be made to your credit card and we will notify you by email. When you place your order online with your credit card it will process what is called a "pre-authorization" on your credit card, and the final charge will not be made until the unit is shipping out.
EU & other International Customers: for your reassurance, we remind you that we are the Sperti manufacturer, we are SPERTI, so you are ordering factory direct from a very well established US company that has been making quality UV sunlamps for decades.
Payment Notice for International Customers: with international orders some credit cards will be declined due to strict verification processes that Visa and MasterCard (sometimes Amex) are performing. Sometimes they will decline because the billing 'Address Verification System' says the billing address does not match. It may match, but the different address formats (different kinds of postal codes for example) can cause problems getting credit card approval. We suggest using PayPal for International orders.
Additional info about our secure online ordering:
Credit Card Security & Encryption
The ‘secure’ url address bar at the top of your screen will either begin with: http: or with https:
Regular information pages will begin with http: and then if you’ve selected an item to buy and you proceed to checkout you will notice the url address bar now reads: https: the ‘s’ representing a ‘secure’ https page. That’s just the first step of security, how your data is handled and who handles it after you securely enter it is also important. At Sperti.com we use VOLUSION, a reputable e-commerce provider which professionally handles security and encrypts your private credit card data. You do not have to worry about your personal data being carelessly handled or put at risk.
Toll Free: 800-544-3757 (factory direct line, eastern time zone)
Regular Phone: 859-331-0800 (when calling from Canada or overseas)